Contact & Support
We help you with questions about orders, delivery, size, exchanges, returns, and complaints. Please choose the appropriate contact method and send your order number directly so we can assign your concern without unnecessary follow-up questions.
Looking for a quick answer? Delivery times, size advice, exchanges, returns, and payment questions can be found directly in our Frequently Asked Questions.
This information speeds up processing
Choose the right way
For order status, delivery address, tracking, or invoice, please send us an email with your order number.
Send an emailReport size exchanges, returns, or complaints fastest via the returns portal.
To the returns portalFor damaged, defective, or incorrectly delivered goods, we need the order number and clear photos.
Report a complaintWhatsApp Support
For quick questions and size guidance, you can write to us via WhatsApp. Please send your order number and a brief description directly.
Documents, payment information, and sensitive personal data should only be sent through a suitable and secure channel.
Chat via WhatsAppWhen will you receive a response?
Our support is available Monday to Friday and usually responds within 24 hours on business days. During high inquiry volumes, holidays, or complex reviews, processing may take longer. Multiple inquiries via different channels can delay assignment.
Note on Social Media: Instagram and TikTok messages are suitable for general questions. Customer-related concerns about orders, refunds, or complaints are handled via email, WhatsApp, or the returns portal to ensure your data and the processing status can be clearly assigned.
