Please include your order number (e.g. #1234) with every request – processing is not possible without an order number.

Exchanges/returns should not be made via this form, but exclusively via:

Exchange

Returns portal

Revocation

Inquiries via Instagram will not be processed.

Response time via the contact form: 1–2 working days.

Processing is only carried out in accordance with the terms and conditions and cancellation policy; please communicate respectfully – offensive content will not be answered.